Stay FAQ

User Account Management

What happens if I've forgotten my password?

If you specified an e-mail address during signup, please use the Password Reset form, and fill in your username and email address.

Alternatively, if you don't have an email address associated with your account or can’t remember it, you can go to our Support Section and send us an email. Please remember to tell us your username, date of birth and any email address you might have used for signing up for verification, to help prevent a fraudulent reset password request.

Can I change my username, or merge different accounts?

Sorry, but it is not possible for us to change your username.

Similarly, you cannot create a new account and choose to have your stats moved from one account to another.

How do I control who can send me messages on the site?

You can choose to allow everyone, only your friends or only your friends and neighbours to send you messages on Last.fm by changing your "Receiving messages" settings on the "Privacy Controls" page.

If you wish to not receive messages from any particular users, you can add their usernames to your "Ignore List" on the same page.

Can I block any particular users from sending me messages?

Yes, if you wish to not receive messages from any particular users, you can add them to your ignore list. To block a user, go to your "Privacy Controls" page, and from there enter their username in the field under "Ignore List" and click the "Add to list" button. The user will then appear in your ignore list.

To remove a user from your ignore list, click the "[x]" link next to their username in the list.

I want to delete my account, how do I do that?

Should you wish to permanently delete your account, you can do this on the "Data" tab in your settings.

From here, make sure you enter your password correctly, and confirm that you want to delete your account.